Here are some troubleshooting tips if you are unable to log-in to Keiss Library resources:
1. Check to be sure that you are entering your username and password correctly. Enter your GMercyU username WITHOUT @gmercyu.edu at the end.
2. Clear your computer's browser history and cache to make sure you do not have an incorrect password saved.
3. Try to access Keiss Library resources using Google Chrome as your web browser (instead of Safari or Edge).
If you are still having trouble with your login (username and password), please call the IT Help Desk at 215-646-7300 ext. 21444.
If you are having trouble accessing the research databases on the library's website and your login information is correct, please contact us at 215-646-7300 ext. 21484 or library@gmercyu.edu and we will be happy to help you.