First, check to be sure that you are entering your username and password correctly. Enter your GMercyU username WITHOUT @gmercyu.edu at the end. Also check that you do not have an incorrect password saved in your brower's history/cache.
If you are still having trouble with your login (username and password), please call the IT Help Desk at 215-646-7300 ext. 21444.
If you are having trouble accessing the research databases on the library's website and your login information is correct, please contact us at 215-646-7300 ext. 21484 or library@gmercyu.edu and we will be happy to help you.